Showing posts with label Founder-CEO succession. Show all posts
Showing posts with label Founder-CEO succession. Show all posts

Rich vs. King in the Lean Startup

by Albert Chung

In the HBS MBA elective Founders’ Dilemmas we often talk about the rich vs. king tradeoff where founders often start out wanting to be “Rich and Regal” but quickly find themselves having to make choices that require a tradeoff between getting rich and maintaining control (see Prof. Noam Wasserman’s blog post about the Rich vs. King tradeoff).

Personally, I have a difficult time with the tradeoff as giving up control does not necessarily ensure getting rich, whereas retaining control does guarantee that you will be King and the only variable is how large (or small) your kingdom will be. Perhaps this is why Mark Pincus advises entrepreneurs: “All that matters is that you have control of the company. Don’t give up control.  If you’re going to give up control, go home.” In fact, when I look at the startups that have truly made a large impact on our generation, almost all are situations where the founding CEO remained “King” well beyond finding product market fit. Below are some notable examples:

  • Jeff Bezos at Amazon.com
  • Larry Ellison at Oracle
  • Mark Zuckerberg at Facebook
  • Mark Pincus at Zynga
  • Michael Dell at Dell
  • Marc Benioff at Salesforce.com
  • Andrew Mason at Groupon
  • Jeremy Stoppelman at Yelp
  • Dennis Crowley at Foursquare
  • Jack Dorsey and Evan Williams at Twitter (although co-founder issues ultimately led to Jack Dorsey’s departure)
  • Bill Gates at Microsoft (eventually hired Steve Ballmer)
  • Larry Page and Sergey Brin at Google (eventually hired Eric Schmidt)
  • Jerry Yang and David Filo at Yahoo! (yes, they were successful at one point)

Now, I also understand that it’s dangerous to look at exceptions rather than the rule for decision making frameworks since most of us are likely the rule. Despite this fact, however, if we want to have a shot at really impacting the world, we need to study the companies that have done so and how they did it. Other than eBay (hiring Meg Whitman) and to some extent Google and Microsoft (which actually both achieved PMF well before bringing in their respective CEOs), there aren’t many cases of wildly successful startups bringing on professional CEOs.

So, for those of us who do want to be king, we should begin by examining lean startup principles as they provide the perfect framework to ultimately retain control. Reducing waste, getting feedback from users, iterating quickly and searching for product market fit early on all lead entrepreneurs down the path of limiting fund raising (and thus dilution) until they achieve PMF and need to step on the accelerator.

I would also argue that in a lean startup, a founding CEO who has been able to achieve PMF is the right person to lead the company post PMF. We can all agree that pre PMF, the founding CEO is obviously the correct person for the job given the level of innovation, product familiarity and employee loyalty necessary to iterate quickly and pivot if necessary. However, I would also argue that innovation is of paramount importance post PMF and is a skill that I believe most professional CEOs do not have. Startups nowadays (particularly technology-based ones) are facing extremely low barriers to entry and increased competition and there are very few businesses where a CEO’s only job is to create organizational structure and processes.

Once you give up control, you can never get it back, so you’re aiming to be Rich and King, it is important to retain control and you can do so by following lean startup principles.

Leadership Change in a Lean Startup: When Does It Make Sense?

by Kyle Lui

Founders of lean start-ups often focus on rapid iterative testing, proving out your concept and hypothesis, product market fit and managing cash burn. Leadership is often ignored because, as a founder (or co-founder), you are the leader. But what happens when lean start-ups reach an inflection point and management change is on the table? From The Entrepreneurial Manager course (TEM) at HBS, we’ve learned that most technology start-ups change leadership either due to poor performance or exceptional performance. The business is failing so the VC investor wants to kick you out. Alternatively, the business is exploding and has outgrown you. Are there generalizations to be made with regard to leadership change?

Looking at various examples, Facebook is perhaps one of the most well-known (and exceptional) of a founder staying on as CEO through several rounds of funding and explosive growth. Mark Zuckerburg continues to lead the $50 billion company today and brought in experienced senior executives like Sheryl Sandberg under him to scale and grow the business. Facebook was all about the user experience and Zuckerburg understood the user psyche better than anyone, and that apparently was enough for all stakeholders involved to keep Zuckerburg at the top. Google founders Larry Page and Sergey Brin were obviously experts in the technology behind Google, but decided it would be best to bring in Eric Schmidt to lead the organization and develop Google into the largest internet company in the world today. Just last month, Schmidt announced his resignation from the CEO position as Page finally appeared ready to take the helm. In Mochi Media, we saw VC-investors pressure Jameson Hsu into resigning as CEO and bring on an executive experienced with running a $2 billion. But in the end, the executive was booted and Hsu had to return. The same can arguably said for Jerry Yang and Yahoo, but with limited success. Jack Dorsey, co-founder and former CEO of Twitter, isn’t shy about his passion for coming up with potentially disruptive start-ups and creating a business with huge potential – he just doesn’t enjoy leading the scaling and growth part. Resigning as CEO in 2008, he started Square in 2009, a well-funded mobile payments company where he again resigned in 2010 to bring in experienced executive Keith Rabois of Slide. A friend of mine, Kevin Chou, co-founded Kabam (a social gaming company publicized as the “anti-Zynga”) and continues to be the CEO today even after a sizeable funding round and explosive growth. But all of these appear to be the exception rather than the rule. Neuralitic, a leading MDI (mobile data intelligence) solution provider for mobile operators closed a Series B round of financing last week and brought in experienced executive Luc Filiareault as CEO. The former CEO has moved into a newly created “Chief Strategy Officer” position.

When assessing whether or not to bring in outside “professional” management, what considerations are important? First, as a founder or co-founder, I think it’s important to assess your own strengths and weaknesses and how that fits with the future growth of the company. The important questions to ask would be:

1)    What does it take to grow and scale the business?
2)    Are my strengths and interests aligned with the growth plan or does it make more sense to focus on [technology, strategy, fill in the blank]?
3)    Is there someone else who can lead this organization more effectively that I like?
4)    Do I have a choice?
5)    Will the value of my shares be worth more with someone else leading the organization?

In the case of Mochi Media, George Garrick had experience with scaling a business to a $1 billion, while Hsu did not. Furthermore, Hsu was concerned with his lack of managing sales which was crucial to scaling Mochi. But it ultimately did not work out but it doesn’t necessarily mean the logic was incorrect. In the case of Neuralitic, the former CEO Larocque clearly wanted to focus on strategy rather than growth despite being an experience entrepreneur. In the case of Jack Dorsey and Twitter/Square, he clearly wants to create disruptive businesses, but not necessarily scale them. So during any inflection point, be it a new round of funding, a pending liquidity event, or simply entering the “new stage” of a company, it is important as a co-founder to assess your strength, experience and interests and how it relates to the company’s growth strategy. You just may find that you might actually be the right person to lead the Company despite reservations from others. Or, it just might well be time to step aside and let a “professional” handle things.